February 25, 2019 at 8:38 am #1074359
Since this weekend, I’ve not been able to start the game. (Steam version running on Oculus Rift.) The game worked a week ago. At least that’s when I last played it. As it stands now, it crashes before opening a window and just returns me to SteamVR Home.
The error log is almost identical to this report here: https://steamcommunity.com/app/620980/discussions/2/3658515990051969640/
What I’ve tried to do, is to reinstall the game, remove all plugins and downgrade to the previous version of the Nvidia drivers, as well as updating to Beat Saber beta version. None of this helps.
Do any of you have any tips on further troubleshooting?February 25, 2019 at 10:12 am #1074364
Can you add
to the steam launch command and try that? If that’s already there, try it without it. Have you cleared the Beat Saber app data (back it up first if you want to save your local scores)?
Also, in the modsaber installer, can you run the diagnostics and send me the link it generates for you?February 26, 2019 at 2:15 am #1074446
I’ve tried to delete the app data folder, but that doesn’t change anything.
I’ll try the rest of the tips tonight. Thanks!February 26, 2019 at 10:41 am #1074484
Tried with -vrmode oculus now.
Just to make sure, I tried to combine it with a resetting of the app data folder as well.
The game still crashes.
Here’s the link for the diagnostics: https://paste.n3s.co/kafamurani.txt
As you can see, pretty much the same as the Steam community thread I linked, but hopefully you’ll be able to glean some more info from it 🙂February 26, 2019 at 10:46 am #1074485
Okay, can you also send me a copy of the crash log in: C:/Users/Leftie/AppData/Local/Temp/Hyperbolic Magnetism/Beat Saber/CrashesFebruary 26, 2019 at 11:03 am #1074489
There were a lot of folders under there. I’m guessing you really just need the latest, but I made an archive of all of them: https://drive.google.com/open?id=1uU-b6hl9RW5TNsWF_GUN5hBSOiiBksQZFebruary 26, 2019 at 11:16 am #1074490
Okay, thanks! I’m seeing evidence of either the issue happening from SteamVR or your GPU driver. Did you update your Video Card driver recently? Can you try reinstalling it? If that doesn’t work, try reinstalling SteamVR. Were there any other updates that you’ve done recently?
Unfortunately, there’s not enough of an indicator exactly where the crash is coming from, only where it’s happening, so we’ll have to try a few different things. Try those two things and report back.February 26, 2019 at 2:37 pm #1074511
Ok, I’ve tried reinstalling SteamVR.
I’ve also tried uninstalling the Nvidia drivers and letting Windows 10 handle them. Then I tried installing Nvidia drivers from Feb. 4th, which I know for a fact used to work.
None of which helps, I’m afraid. The latest crash log: https://drive.google.com/open?id=1pJDutnoXwjL3yCQuknTLCTdkpj-1bubt
The graphics drivers are the only thing I positively know changed before things started to go south. That’s why one of the first things I tried, was to downgrade the drivers.February 27, 2019 at 3:21 pm #1074636
Following a tip from the Steam Community forums, I tried to reinstall the Oculus software.
Still no dice.February 27, 2019 at 4:27 pm #1074641
Found the solution! 🙂
Turns out the culprit was the Citrix Workspace app.
Uninstalled it using the Cleanup Utility, which can be found here: https://support.citrix.com/article/CTX137494
The game worked immediately after. Didn’t even require a reboot.February 27, 2019 at 10:59 pm #1074723
Really glad you got it!! Who would have thought it would have been Citrix (though “Citrix” is a sort of cuss word in our family with some of it’s issues, haha). Anyway, definitely going to keep that in mind. Thanks for letting me know you got it!May 23, 2019 at 4:43 pm #1134870
Just a small update, in case anyone should experience the same problem.
With the newest version of the Citrix Workspace app (1904), this issue no longer occurs.
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