Home Forums Support Game crashes on startup

last updated by  Leftie 6 months, 2 weeks ago
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  • #1074359
    Leftie
    Participant

    Since this weekend, I’ve not been able to start the game. (Steam version running on Oculus Rift.) The game worked a week ago. At least that’s when I last played it. As it stands now, it crashes before opening a window and just returns me to SteamVR Home.

    The error log is almost identical to this report here: https://steamcommunity.com/app/620980/discussions/2/3658515990051969640/

    What I’ve tried to do, is to reinstall the game, remove all plugins and downgrade to the previous version of the Nvidia drivers, as well as updating to Beat Saber beta version. None of this helps.

    Do any of you have any tips on further troubleshooting?

    #1074364
    elliotttate
    Keymaster

    Can you add -vrmode oculus to the steam launch command and try that? If that’s already there, try it without it. Have you cleared the Beat Saber app data (back it up first if you want to save your local scores)? %AppData%\..\LocalLow\Hyperbolic Magnetism

    Also, in the modsaber installer, can you run the diagnostics and send me the link it generates for you?

    #1074446
    Leftie
    Participant

    I’ve tried to delete the app data folder, but that doesn’t change anything.

    I’ll try the rest of the tips tonight. Thanks!

    #1074484
    Leftie
    Participant

    Tried with -vrmode oculus now.
    Just to make sure, I tried to combine it with a resetting of the app data folder as well.
    The game still crashes.

    Here’s the link for the diagnostics: https://paste.n3s.co/kafamurani.txt
    As you can see, pretty much the same as the Steam community thread I linked, but hopefully you’ll be able to glean some more info from it 🙂

    #1074485
    elliotttate
    Keymaster

    Okay, can you also send me a copy of the crash log in: C:/Users/Leftie/AppData/Local/Temp/Hyperbolic Magnetism/Beat Saber/Crashes

    #1074489
    Leftie
    Participant

    There were a lot of folders under there. I’m guessing you really just need the latest, but I made an archive of all of them: https://drive.google.com/open?id=1uU-b6hl9RW5TNsWF_GUN5hBSOiiBksQZ

    #1074490
    elliotttate
    Keymaster

    Okay, thanks! I’m seeing evidence of either the issue happening from SteamVR or your GPU driver. Did you update your Video Card driver recently? Can you try reinstalling it? If that doesn’t work, try reinstalling SteamVR. Were there any other updates that you’ve done recently?

    Unfortunately, there’s not enough of an indicator exactly where the crash is coming from, only where it’s happening, so we’ll have to try a few different things. Try those two things and report back.

    #1074511
    Leftie
    Participant

    Ok, I’ve tried reinstalling SteamVR.
    I’ve also tried uninstalling the Nvidia drivers and letting Windows 10 handle them. Then I tried installing Nvidia drivers from Feb. 4th, which I know for a fact used to work.
    None of which helps, I’m afraid. The latest crash log: https://drive.google.com/open?id=1pJDutnoXwjL3yCQuknTLCTdkpj-1bubt

    The graphics drivers are the only thing I positively know changed before things started to go south. That’s why one of the first things I tried, was to downgrade the drivers.

    #1074636
    Leftie
    Participant

    Following a tip from the Steam Community forums, I tried to reinstall the Oculus software.
    Still no dice.

    #1074641
    Leftie
    Participant

    Found the solution! 🙂

    Turns out the culprit was the Citrix Workspace app.
    Uninstalled it using the Cleanup Utility, which can be found here: https://support.citrix.com/article/CTX137494
    The game worked immediately after. Didn’t even require a reboot.

    #1074723
    elliotttate
    Keymaster

    Really glad you got it!! Who would have thought it would have been Citrix (though “Citrix” is a sort of cuss word in our family with some of it’s issues, haha). Anyway, definitely going to keep that in mind. Thanks for letting me know you got it!

    #1134870
    Leftie
    Participant

    Just a small update, in case anyone should experience the same problem.
    With the newest version of the Citrix Workspace app (1904), this issue no longer occurs.

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